Licensed Master Social Worker – Nursing Home Surveyor/Complaint Investigator
Syracuse, New York•Full-time
$39+ hourly
$39+ hourly
About the Job
Licensed Master Social Worker (LMSW) – Nursing Home Surveyor / Complaint Investigator – Syracuse, NY
Location: Syracuse, NY (travel position)
Employment Type: Full-time
Pay: $39/hour (premium pay for holidays and overtime)
Employment Type: Full-time
Pay: $39/hour (premium pay for holidays and overtime)
Position Overview:
Based in Syracuse, NY, the Nursing Home Surveyor / Complaint Investigator assists with surveillance and investigation activities for nursing homes (long-term care), mandated to evaluate facility performance and monitor the quality of care and services provided. As a member of an interdisciplinary survey/investigation team, you'll review allegations of abuse and neglect; perform surveillance activities at nursing homes, Transitional Care Units (TCUs), and Adult Day Health Care Programs (ADHCP) to determine compliance with participation requirements; prepare written reports of investigative findings and Statements of Deficiencies (SOD) within required time frames using Principles of Documentation; participate in emergency surveys at Skilled Nursing Facilities (SNFs); and participate in state monitoring during Immediate Jeopardy situations, among other duties.
Why You'll Love Working Here:
- Competitive pay of $39/hour, with premium pay for holidays and overtime.
- 5 sick days (40 hours), per the NYS Paid Sick Leave Act.
- Health insurance (subject to plan eligibility).
- Full-time position with on-site travel.
- Specialized, high-level experience in healthcare regulation, compliance, and investigation.
- Meaningful work directly protecting vulnerable residents and improving quality of care in long-term care settings.
Qualifications:
- Master's degree in Social Work (MSW) from an accredited program.
- Current New York State Licensed Master Social Worker (LMSW) license.
- Minimum 2 years of clinical experience in a medical facility, preferably a nursing home (required).
- 2 years of experience performing nursing home surveillance activities (preferred).
- Strong interpersonal skills, with the ability to facilitate positive outcomes in adverse or controversial situations.
- Excellent written and verbal communication, able to relate effectively to providers, physicians, senior medical and administrative personnel, and residents/patients.
- Superior investigative and analytical skills, with proficiency conducting interviews with facility staff, residents, and families.
- Ability to work independently with minimal supervision and within a team.
- Strong computer skills with the ability to learn new programs.
- Ability to obtain Surveyor Minimum Qualifications Test (SMQT) certification within 12 months of employment (required).
- Ability to travel to on-site locations.
Additional Requirements:
- Flexibility with scheduling, as the state determines the work schedule.
- Availability to work weekends, holidays, and evening shifts on a rotating basis, as needed.
- This is a travel position.
Key Responsibilities:
- Participate in surveys or complaint investigations, including allegations of abuse and neglect, and perform surveillance activities at nursing homes to determine compliance with federal and state regulations.
- Produce written documentation and draft Statements of Deficiencies (SOD) within required time frames, using Principles of Documentation.
- Assess compliance with the Plan of Correction within the required time frame.
- Complete data entry in federal and state reporting databases as required.
- Participate in state monitoring during Immediate Jeopardy situations.
- Attend meetings as required.
- Testify in administrative hearings as needed.
- Adhere to DOH work schedules and to DOH and IPRO policies and procedures.
- Travel to on-site locations according to the work schedule.