Licensed Master Social Worker - Nursing Home Surveyor/Complaint Investigator - Syracuse, NY (#25312A)

Location: Syracuse, NY
Employment Type: Full-time, Temp to Perm
Hourly Rate: $39/hr

Position Overview:

Based in Syracuse, NY, the Nursing Home Surveyor/Complaint Investigator will assist with the surveillance and investigation activities related to nursing homes (long-term care)

Why Join Us?

Competitive Compensation: Earn $39 per hour.
Comprehensive Benefits: Temp to Perm eligibility. 5 sick days (40 hours), subject to the provisions of the NYS Paid Sick Leave Act, Health insurance, subject to plan eligibility requirements.
Work Schedule: Full-time position with on-site travel requirements.
Professional Growth: Gain specialized, high-level experience in healthcare regulation, compliance, and investigation.
Impactful Work: Directly contribute to protecting vulnerable residents and improving quality of care in long-term care settings.

Qualifications:

Education: Master's degree in Social Work (MSW) from an accredited program.
Licensure: Current New York State Licensed Master Social Worker (LMSW) required.
Experience: Minimum two (2) years of clinical experience in a medical facility, preferably a nursing home, required. Two (2) years of experience performing nursing home surveillance activities, preferred.
Technical Skills:
- Strong interpersonal skills with the ability to facilitate positive customer satisfaction in situations that are adverse or in controversy.
- Ability to successfully work independently with minimal supervision, as well as in a team environment.
- Excellent communication (written and verbal) skills with the ability to relate effectively to providers, physicians, senior medical and administrative personnel, and residents/patients.
- Superior investigative and analytical skills with a proficiency in conducting interviews with facility staff, residents, and families.
- Strong computer skills with the ability to learn new programs.
- Ability to obtain Surveyor Minimum Qualifications Test (SMQT) certification within 12 months of employment, required.
Ability to travel to an on-site location.
Soft Skills: Strong interpersonal skills; ability to facilitate positive outcomes in adverse situations; excellent written and verbal communication; superior investigative and analytical skills; ability to conduct interviews effectively; ability to work independently and collaboratively.

Other requirements:

Candidates must be flexible with scheduling, as the state will determine the work schedule.
Employees must be available to work weekends, holidays, and evening shifts, as needed.
Weekend, holiday, and evening shift schedules will be assigned on a rotating basis.
This is a travel position.
Candidates will receive a premium pay rate for working on holidays and overtime.

Key Responsibilities:

Participate in surveys or complaint investigations, including allegations of abuse and neglect, and perform surveillance activities/tasks at nursing homes (long-term care) to determine compliance with federal and state regulations.
Produce written documentation and draft a Statement of Deficiencies (SOD) within the required time frame, using Principles of Documentation.
Assess compliance with the Plan of Correction within the required time frame.
Complete data entry in federal and state reporting databases as required.
Participate in state monitoring during immediate jeopardy situations.
Attend meetings as required.
Testify in administrative hearings as needed.
Adhere to DOH work schedules.
Adhere to DOH and IPRO policies and procedures.
Travel to onsite locations according to work schedule.

Licensed Master Social Worker - Nursing Home Surveyor

About the Job